We don’t staff the Help Desk full time and are unable to accommodate walk-ins, so all memberships must be set up online.

To join:

1. Go to the JOIN page from the navigation menu (or click “BECOME A MEMBER” on the Home page).

2. Choose your preferred membership plan.

3. Create your online account (or log in if you already have one).

4. Complete your purchase — you’ll then be prompted to schedule a quick appointment at the gym if you’d like to pick up a physical key fob (optional).

You’ll receive instant access through the free GymMaster mobile app as soon as your membership is active.

If you have an active membership or Day Pass, you can enter the gym using the GymMaster mobile app — free to download from your app store.

Simply sign in to your member account, then when you’re at the door, tap the Check-In button with the Bluetooth icon in the top left corner, and hold your phone within 2 feet of the key reader to unlock the door.

Members must be at least 13 years old to qualify for a membership. Children under 15 may only join as part of a Family Membership with a parent or guardian and must be accompanied by that adult at all times. To hold an individual membership, you must be 15 years or older.

Family membership covers 1 or 2 adults (spouses or domestic partners) and ALL their children between ages 13 and 18 who reside in the same household.

Parents of the adults and their adult siblings cannot be included in the same Family plan and will require a separate membership to attend a gym.

Couples can join together under a Family Membership as long as they reside in the same household.

Yes! Your key fob is linked to your member profile and will automatically reactivate once your new membership becomes active.

If you’ve lost your key fob, please contact us right away so we can disable it and prevent unauthorized access.

We’ll replace faulty fobs (with no visible damage) at no cost. If your fob is lost or damaged, a replacement fee will apply.

You can also access the gym using the free GymMaster mobile app — no fob required.

No. Key fobs are assigned to each individual member and may only be used to access the facility by that member. Sharing a key fob with non-members is considered a membership contract violation and will result in a financial penalty and a permanent membership termination.

No. Each member — except for children under 15 — must have their own key fob assigned for safety and record-keeping purposes. Parents may choose not to provide individual key fobs or app access to children included in a Family Membership.

Unfortunately, no. Because the Help Desk is not regularly staffed, Day Pass access is only available through the GymMaster mobile app. Please ensure your app is set up and functioning before arriving at the gym.

Due to the limited space in the classes and the need for a key fob to access the facility, group classes are only offered to gym members as a membership benefit.

At the moment we do not offer personal training.

We do not participate in any fitness plans offered through Medicare, Medicaid or other healthcare providers.

We have learned through the years that Cougar Fitness does not get many walk-ins. We can serve most of our customers via phone and email. New members and existing members requiring in-person assistance can make an appointment to suit their schedule. This helps us stay lean, efficient, and affordable.