There are two doors at the gym entrance (the far right entrance on the front of the building).The first exterior door opens into the vestibule and is always unlocked.The second interior door is secured by the door reader. To unlock it:Open the GymMaster Member App.Make sure the Bluetooth on your phone is turned on.Tap Check In on the top left of the screen.Hold your phone within 2 feet of the door reader.Wait for the door reader to beep signaling that the door is unlocked and immediately turn the door nob to enter.>> Please do not force the interior door closed. It is designed to close slowly on its own, and forcing it shut can damage the door mechanism.

For security and attendance tracking, every adult member must have their own GymMaster app login and must check in at the door individually.Please do not allow non-members or other members to enter behind you under your check-in.Our entry cameras help us monitor access, and we are alerted when more than one person enters under a single check-in.

The door reader connects to your phone through Bluetooth.If your phone is connected to another Bluetooth device, such as your vehicle or headphones, it may have trouble connecting to the door reader.Try these steps:Disconnect from other Bluetooth devices.Turn Bluetooth off and back on.Close and reopen the GymMaster Member App.Tap Check In again.Restart your phone if needed.Most connection issues are fixed with these steps.

If the app connects to the door reader but your access is denied, it usually means your membership is not currently active or there is a balance due on your account.This may happen because of:An expired debit or credit cardInsufficient fundsBank security or fraud protection blocking the chargeA past-due balanceAn expired membership To fix this, log into your member account through the GymMaster Member App or from a computer and update your billing information.If your bank is blocking the charge, contact your bank and authorize charges from Cougar Fitness.Some memberships, including annual paid-in-full memberships, do not automatically renew. If your membership has expired, log into your account and renew your membership if it is still within the renewal window, or purchase a new membership online.

To leave the gym, press the exit button located on the left-hand side of the interior door.The door will unlock so you can exit.Please do not force the interior door closed. It is designed to close slowly on its own, and forcing it shut can damage the door mechanism.

The emergency exit is located at the end of the back hallway near the bathrooms.This exit is alarmed and should only be used in an actual emergency, or if it is unsafe to exit through the main front entrance.

If you are unable to access the gym after trying the steps above, please contact us.Monday–Friday, 9 AM–6 PM: Call us or message us on Facebook.Facebook Messenger is usually the fastest way to reach us at any time.If you do not use Facebook, email us at getfit@cougarfitness55.com.

The GymMaster Member App is the preferred and recommended way to access the gym. It gives you instant access without carrying a physical key fob and allows you to manage your membership anytime.If you have tried the app and are unable to use it, physical key fobs are available by appointment.Our Help Desk is not staffed during regular business hours, so appointments are required.SCHEDULE A HELP DESK APPOINTMENT